My credit card was double-charged - how do I get a refund?

Occasionally, your credit card company may reject a charge attempt but let a second attempt pass. For instance, if two orders were sent in quick succession (by accidentally double-clicking the order submission button), your financial institution may block one or both of the orders.

Most of the time, the second transaction may appear to be pending, but will vanish in shortly as the credit card company checks the purchase authorization, only leaving one good charge. We recommend waiting one business day to see if the second charge will disappear from your transaction list.

On rare occasion, a previously declined charge may be reactivated, leading to a double charge. In this case, please contact the Yearbook Market team. Our team can correct this overcharge by issuing a refund request. To contact our team, click the "ASK" button above.